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Terms and conditions

§1 General terms and condition

The online store is available on the website under the address: vecopak.pl and is operated by: Vecopak Przemysław Źródlewski, with registered office in 10-041Olsztyn 1 Bohuna Street, with tax identification number NIP: 739-277-98-83, REGON: 281614158.

  • e-mail address: vecopak@vecopak.pl
  • phone number: +48 692 702 080
  • bank account number: ING 42 1050 1807 1000 0092 0071 7651

This Terms and Conditions defines the rules for the use of the Online Store, in particular the rules for contracting through the Online Store for the sale of goods in the range of the Online Store, the rules of execution of such contracts and the rules of the complaint procedure.

§2 Definitions

Whenever the following terms are used in these Terms and Conditions, they shall be understood as:

Seller – Vecopak Przemysław Źródlewski, with registered office in 10-041 Olsztyn 1 Bohuna Street, with tax identification number NIP: 739-277-98-83, REGON: 281614158.

Customer – an individual over 13 years old, and if the person is under 18 years old, he/she has the consent of his/her legal representative, unless he/she has full legal capacity. It is also a legal person or an organizational unit without legal personality, to which legal capacity is granted by law, and who uses the Online Store, in particular, who, under the terms of these Regulations, places an order through the Online Store.

Order realization time – the number of working days in which the Seller completes the order placed by the Customer in the Online Store and transfers the ordered goods to the carrier and delivers the ordered goods via the carrier to the address specified by the Customer in the Order Form.

§3 Registration and logging

The Seller provides electronic services in terms of enabling Customers to set up and use a Customer Account on the Online Store website under the address: vecopak.pl

Browsing the Store’s products does not require creating an account. Placing orders by the Customer for the products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of this §3 of the Terms and Conditions or by providing the necessary personal and address data to complete the Order without creating an Account.

Registration of a Customer Account in the Online Store is voluntary and free of charge.

The Customer has the option to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses given in §1.

In order to register a Customer’s Account, it is required that the Customer read and accept these Terms and Conditions, and that the Customer agrees to the processing of his/her personal data provided during registration, marked as obligatory.

 §4 Payments

Payments are made through PayU.

We do not process “cash on delivery” shipments.

§5 Order realization

We send the available product within 3-5 working days.

The product made on special order will be shipped within the period agreed upon during the ordering process.

We deliver the products via InPost.

There is also the possibility of individual collection in Pasym. In this case, write to us to arrange details.

§6 Returns

According to the Act of March 2, 2000 “On the protection of certain consumer rights and liability for damage caused by dangerous products” (Journal of Laws No. 22, item 271 of 2000, as amended), the Buyer, within 14 days from the date of receipt of the shipment, may resign from the purchase (withdraw from the purchase contract without stating the reason) of the goods purchased in the online store. If you are in any way unhappy or dissatisfied with the purchased products, you can send them back at your expense, without giving any reason, for an exchange or full refund to the address: Vecopak, 6 Olsztyńska Street, 12-130Pasym.

Goods must be unused and returned within 14 days of receipt of shipment. The amount due will be refunded to the bank account provided (the amount of the order minus the cost of shipping) after we receive the return shipment.

Unfortunately, we cannot exchange or accept the return of a used or damaged product. Please note that we are not responsible for the condition of the product during return shipment. Please keep the proof of shipment when returning the goods. At the same time, we would like to inform you that we do not accept “cash on delivery” shipments.

§7 Complaints

The Seller is obliged to provide the Customers with goods without physical and legal defects. The Seller shall be liable to the Customers for defects in the goods under the rules set forth in the provisions of the Civil Code Act of April 23, 1964 (consolidated text of the Journal of Laws of 2018, item 1025, as amended), in particular in Article 556 and subsequent articles of the Civil Code.

Complaints should be submitted in writing by e-mail to the addresses of the Seller given in these Regulations. It is recommended to include in the complaint, among other things, a brief description of the defect, the circumstances of its occurrence, the date of occurrence, the data of the Customer making the complaint, and the Customer’s request in connection with the defect of the goods.

The Seller will consider and respond to the complaint immediately, no later than within 14 days from the date of filing the complaint. The Customer will be informed of the manner of processing the complaint in accordance with the data indicated in the complaint.

§8 Out-of-court ways of handling complaints and pursuing claims

Detailed information about the possibility of using out-of-court procedures for handling complaints and pursuing claims by the Consumer, as well as the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following website address of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl.

A customer with the status of a Consumer may obtain free assistance in resolving an individual dispute between the Consumer and the Store, using free legal assistance from a municipal or district consumer ombudsman or a social organization whose statutory tasks include consumer protection, such as the Consumer Federation – web address: http://www.federacja-konsumentow.org.pl

The Network of European Consumer Centers also assists in resolving an individual dispute and consumer complaint related to a cross-border transaction. The addresses of these institutions are available on the European Consumer Center website: http://www.konsument.gov.pl

A client who is a Consumer has, among other things, the following possibilities to use out-of-court resolution of a dispute between the Consumer and the Store:

  1. to apply to the provincial inspector of the Trade Inspection with a request to initiate proceedings for out-of-court resolution of a dispute between the Consumer and the Shop by allowing the parties to bring together their positions to resolve the dispute by its parties or to present the parties with a proposal to resolve the dispute;
  2. is entitled to apply to a permanent court of arbitration operating at the provincial inspector of the Trade Inspection with a request to resolve a dispute arising from a concluded sales contract.

The Trade Inspection is an entity authorized to conduct proceedings for out-of-court settlement of consumer disputes. The tasks of the Trade Inspection in conducting proceedings for out-of-court settlement of consumer disputes and organizing and conducting permanent arbitration courts are performed by the locally competent provincial inspectors of the Trade Inspection.

A list of all provincial inspectors of the Trade Inspection and permanent arbitration courts, along with the addresses of their websites, is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/wazne_adresy.php

A list of institutions dealing with out-of-court settlement of consumer disputes, along with information on the type of cases that each entity deals with, is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl

There is also a contact point for out-of-court resolution of consumer disputes and an online system for resolving consumer disputes at the President of the Office of Competition and Consumer Protection, whose tasks include providing assistance to Consumers in matters concerning out-of-court resolution of consumer disputes, in particular in disputes arising from cross-border contracts concluded with consumers.

A Consumer may use the platform of the online consumer dispute resolution system (ODR platform), in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes).

The European ODR platform is designed to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court online resolution of disputes between consumers and traders concerning contractual obligations arising from online sales or service contracts between consumers residing in the European Union and traders established in the European Union. Electronic link to the ODR platform: http://www.ec.europa.eu/consumers/odr

The use of available out-of-court means of handling complaints and claims is possible after the completion of the complaint procedure and is voluntary – both parties must agree to the procedure. The online store vecopak.pl agrees to participate in the procedure for out-of-court settlement of disputes with Consumers.

§9 Personal data keeping and use

The administrator of the personal data of Store Customers and Store Users is: Vecopak Przemysław Źródlewski, with its registered office in 10-041Olsztyn 1 Bohuna Street, having tax identification number NIP: 739-277-98-83, Regon number: 281614158.

Providing personal data by the Store’s Customers and Users is voluntary, with the reservation, however, that failure to provide certain data during the registration process makes it impossible to register and set up an account, as well as makes it impossible to place and process an order.

The store vecopak.pl processes personal data for the purposes of:

  1. proper implementation of the contract of sale of goods and their shipment. Failure to provide personal data necessary to conclude a contract of sale results in the refusal to conclude the contract;
  2. for marketing of goods and services offered by the Store in the case of granting appropriate consent (understood as sending commercial information electronically and with the use of telecommunication end devices – SMS, according to the Act of 18 July 2002 on electronic service provision.

The legal basis for the processing of personal data is the consent given, and, where applicable, the need to execute the purchase contract.

Each Customer and Store User whose personal data is processed by vecopak.pl Store has the right to:

  1. request access to their personal data, rectification (amendment), transfer, deletion or restriction of data processing. In connection with the processing of data by the Store, you also have the right to lodge a complaint to the President of the Office for Personal Data Protection;
  2. to withdraw consent to the processing of personal data that are processed on the basis of the consent given. Withdrawal of consent will not affect the lawfulness of processing that was performed on the basis of the consent given before its withdrawal.

Personal data will be stored until the Store User withdraws consent.

The vecopak.pl store does not transfer personal data to a third country.

Detailed information on data processing is available in the Privacy and Cookies Policy.